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Common Problems and Solutions

How to diagnose properly​

Almost every IndoFinity problem is one of these four links being broken. Walk them in order from the top, because fixing things from the middle usually wastes time.

[1] CONNECTION   is the TikTok live connected?
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[2] ACTIVITY     does the trigger rule match?
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[3] INTERACTION  is the action enabled and correct?
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[4] OVERLAY      is the Screen installed, and does it match?

Overlays and alerts​

The overlay is black or permanently empty. That's normal. Overlays are transparent and empty until an action runs. Test with the Play Interaction button. Don't judge it by its idle state.

Alerts don't appear in OBS. Check in order:

  1. Do the screens match? The Interaction points to Screen 1 but you installed the Screen 2 link. This is the number one cause.
  2. Is the "All Interactions" switch on? If off, the entire Interaction Center is paused.
  3. Is the Browser Source hidden? Check the eye icon in the OBS Sources panel.
  4. Is the Interaction still active? If you go over the free account limit, it gets disabled.

Alerts run briefly, then everything stops. The app.indofinity.com tab was probably closed. All processing happens in that tab. If it closes, overlays go silent even while the TikTok live continues. Use the desktop app if this keeps happening.

Alerts flicker in and out unpredictably. The same Screen link is installed in two places at once, such as two PCs or two Browser Sources. IndoFinity detects the duplicate and disconnects one. Install each Screen exactly once.

Alerts overlap or some get dropped. Too many Interactions stacked on one Screen. Spread them across other Screens. See Screen Overlays.

Gift alerts arrive a few seconds late. Combo behavior. Open the Interaction and tick Repeat as many times as the gift combo. Without it, the action only runs after the viewer's combo finishes.

TikTok Live connection​

"Not currently live" even though you are. Wait a few seconds after going live, then retry. Also check the username: it must be without the @ sign.

Drops mid-stream. Press Connect to Live again. If it happens often in a browser, use the desktop app.

Keeps failing to connect. Use the IndoFinity desktop app. The Download Application button is in the TikTok Connection card.

Interactions and Activities​

"This interaction is not active. Please renew your premium." You've exceeded the free account limit (7 Interactions, 7 Activities). Delete unused ones or subscribe. See Free Limits and Add-ons.

A gift Activity doesn't fire even though gifts arrive. Check Minimum amount?. If it's set to 10 coins and viewers send 1-coin gifts, it correctly doesn't fire.

Donation Activities never fire. The platform isn't connected yet in the Donation Integration menu. Creating the Activity alone isn't enough.

Minecraft commands / webhooks / keystrokes don't run, but alerts do. Check the dedicated switches at the top of the Interaction Center. There are separate switches for Keystroke, Webhook, OBS, Minecraft Command, Win/Lose Points, and Spin Roulette, and each one can turn off its own path.

Simulate Keystrokes has no effect on a game. This action only works in the desktop app. A browser cannot press keys outside itself.

An alert renders with a word missing. The variable isn't relevant to that trigger, for example {giftname} on a follow-triggered Activity. Variables with no data become empty text. See Message Variables.

Stream Avatar​

A newly added avatar doesn't appear. The overlay hasn't been restarted. See Restart overlay.

The avatar overlay is completely empty. No Avatar Pack has been selected in the Stream Avatar menu.

If you've tried everything above​

  • The Application Logs menu in the dashboard shows the history of incoming events. If viewer events don't appear there, the problem is the connection, not your Interactions.
  • The Support menu in the dashboard reaches the IndoFinity team.
  • There's also the IndoFinity Discord community.

See also​